Policies

 

New Clients

Please note that you can fill out your paperwork ahead of your appointment and bring it with you. If you do not fill out the required paperwork ahead of time, please arrive 10-15 minutes early. This allows your scheduled appointment to start on time.

 

Payment

Payment is due at the time of service unless otherwise noted by Cobi Konadu. Forms of payment accepted include: cash, credit card, Venmo and checks.

*There is a 3% convenience fee for all credit, debit and HSA card transactions. For personal checks there will be a $40 fee charged for each and any check that bounces.

 

24-Hour Cancellation Policy

To cancel an appointment or to reschedule, Konadu Health & Wellness requires at least 24-hour notice. Please contact either by phone (206)-909-2624 or email Info@cobikonadu.com to make changes to your appointment

*If a client fails to give 24-hour notice they will be responsible for 70% of the full service fee for service(s) booked. Reminders for appointments are given 48-hours in advance via calls, text or email. Client may make any changes to their scheduled appointment before or at that time of their reminder.

 

Late-Arrival Policy

Late arrivals will not receive an extension of scheduled appointment(s) and original fee will be charged for services booked. Depending on how late the client arrives, will determine if there is enough time remaining to start a treatment. In special cases and when the schedule allows, Cobi Konadu may be able to accommodate a partial or full appointment - this is solely based on the discretion of Cobi Konadu with the proper, advanced notification of client’s late arrival.

 

No Show Policy

Clients who do not show for their appointment without prior cancellation are still responsible for the full payment of the services they booked. Clients who fail to show for appointments will be asked to pre-pay for future services.

 

Insurance

Konadu Health & Wellness is not contracted with any insurance company.

Most insurance companies cover services provided by Cobi Konadu Wellness and work with them as an out-of-network provider. A superbill can be provided upon request to clients who wish to submit to their insurance company for reimbursement.

If you do have insurance and will be relying on reimbursement for care provided by Konadu Health & Wellness, it is generally helpful to call your insurance company and to confirm that you have out-of-network benefits.

 

Informed Consent

Prior to each session, the treatment plan will be discussed with the client. At your first visit, client will receive a copy of the policies and will be asked to sign the consent stating that they have read the information, understand it, and agree to comply with the professional therapeutic policies and procedures. Clients who have not received treatment for at least a year may be asked to review and sign this form again.

 

pre-Existing and New Medical Conditions

It is the responsibility of the client to keep Cobi Konadu informed of any medical treatment currently being taken, and to provide written permission from physician, chiropractor, physical therapist, etc., that therapy and/or therapies can be continued. The client must keep Cobi Konadu informed of any changes in health condition(s).

 

Treating Minors

Person(s) 18 years or younger require parental and/or guardian permission to receive service(s). Parent and/or guardian will be asked to sit in on the treatment unless otherwise noted and agreed upon.

 

Privacy Policy

Client’s therapeutic records are kept in the strictest confidence by Konadu Health & Wellness. All client records are kept secure, with access granted only for legitimate business or professional purposes with client’s notification. Your records will not be released to third parties, including health care providers and insurance companies without your written consent. Records may be surrendered if required by law.

 

Conduct

Therapeutic services provided by Konadu Health & Wellness are professional and non-sexual. Inappropriate behavior will not be tolerated, this includes: suggestive comments, sexual innuendos, touching of the therapist in an inappropriate way and inappropriate exposure on behalf of the client. The before mentioned will result in immediate termination of services, and the client will not be allowed to return for further services. In the event that this happens, full payment is still required and will be collected for service(s) booked.